The following exerpts have been taken from various letters sent to me. I wanted to show my appreciation to those who felt the need to send me a letter...............they certainly make me feel that my efforts are worthwhile, as I come across those little bumps in the road!! My appreciation is to YOU!!.....Brian

• I got my machine back today. It not only works better but also sounds better. Thanks for taking the time to explain things to me! (B. Swan)
• It's been a while since I got my Husqvarna back from you. I was struggling with severe back pain for a month , and couldn't even try out the machine . Now that I'm better and have finally used the machine, I must tell you that I noticed right away the different sound of it! It is a GOOD sound!
• Thank's Brian! Wow, you've done a great job! (C. Peake)
• Hi Brian! Nice work ...Thank-you. (L. Ellis)
• Thanks for the great job on my machines. Sure appreciate it! (Karen)
• I really like your web page and your personal philosophy: helping other's. I am e-mailing to ask your permission to use some of your material in my training seminars and classes, as well as on my web page from time to time. I will add you as a link to my web site and see that " Great Western " gets the proper credit, when your material is used. I especially appreciated pages 1 and 2 of "DID YOU KNOW" now called Technical Advise (J. Jacobson)
• Dear Brian ....Thanks for your sharing of expertise regarding sewing machines and sergers! (J.C. Hipkin)
• Let me express my heart felt thanks for helping me with the 950. Since 11:00 am Friday, I have been working on this problem. This one had me at my wits end. Thanks to you the machine is running like new. I don't know how to adequately thank-you. You'll never know just how much it helped to have you phone me and calmly have the answer to my problem. I owe you BIG TIME. (WB)
• Thank-you......LIKE....IMPRESSED!! (J. Headly)
• Brian...thanks so much for the TOTAL job you did on my sewing machine. Sure appreciate it all! (Karen)
• Brian.....thank-you for the great job you did on my serger! (M. Smith)
• Brian ....thanks for fixing the walking foot. I don't have anything to quilt at the moment, but I did try out the walking foot on a sample piece and it appears to be working JUST FINE! (Icille)
• Thanks so much for the great service on my serger! I am SO relieved to know there is someone competent and reliable "out there"! I'll be sure to call on you again and am happy to pass on your name to EVERYONE who asks, a surprising frequent request!
• Thanks Brian...the machine works again as it did when you fixed it a few years ago!
• Thank's so much for the prompt service and special delivery of my sewing machine. Tried out the machine when I got home and it hummed along JUST FINE! (I. Keim)
• I'm so pleased with the update's and service job on my Bernina. Thank-you. (F. Brown)
• The machine's are working REAL GOOD! They have a very "new" sound to them! Thanks for making them "like new ". (M. Hofer, Pine Hill Colony)
• I don't know ANYONE who can fix machines more efficiently than you! I appreciate you tending to my machine and sending it back as soon as promised! (Y. Smith)
• You deserve a great big, giant, THANK-YOU.....or, if you prefer, I could give you a whole bunch of little one's! (B. Simcoe)
• Unfortunately women trust the mechanical ability and knowledge of the sewing machine repairman, and are often taken advantage of. After the experiences of myself and others, I highly recommend Brian Graupner to fellow quilters and friends, and hope that people become aware of his reputable sewing machine repair service. A number of my friends who have had their machines serviced by Brian, have ALL been impressed by the quality and detail of his workmanship. (M. Perdue)
• Thank-you very much for your prompt attention to my machine. It's really appreciated. (M. Swenson)
• I just wanted to thank-you for all your help. It was greatly appreciated!! Thanks for sharing your knowledge and expertise! (Sandra)
• Thank-you for your kindness and for being so great at what you do! (J. Simpson)
• It is such a relief to not get depressed when sitting down to sew! Thank -you
• I have received my machine back and I assure you it never worked that smoothly from the day I brought it home as a new purchase! As I understand from Mr. Graupner, it indeed had serious problems and each time it was serviced and "repaired ", the root problem was not dealt with. I would be remiss if I did not acknowledge his efforts. Customer's, too often, are free to send complaints, but seldom take the same effort to send praise. Satisfied customers are the best referrals to a business, and in this regard, you can be assured I applauded Great Western's customer relation's strongly at EVERY OPPORTUNITY! (M. Court)
• Thank-you very much for the service on my machine yesterday! My "baby" runs like a dream now! (E. McKenna)
• Brian ...a note to let you know I appreciate the service to my machine. I now realize how "grim" a shape it was in. I am reminded of the TV commercial "I can't believe it's butter!". A hearty thank-you to all that had a hand its repair! (K. Kingston)
• The machine works great! Thanks Adele
• My Husquavarna works beautifully! Thanks a lot. I will brag about your abilitites at our quilt guild meetings. (P. Cameron)
• You have the best info re: matching up needles & thread I have ever seen anyplace. I really learned a lot from reading your technical advice re: needles & thread. (Donna in Idaho)
• I like the information on your website--very informative ! Thanks again for making another one of my clients happy to have thier sewing machine backworking in record time.(A.Williamson)
• Brian, thanks ! I've been sewing up a storm and the machine is running beautifully!
• My Husqvarna works beautifully ! Thanks a lot. I will brag about your abilities at our quilt guild meetings!(P.Cameron)
• I really need to say "thank-you" for the outstanding service you have performed on my Bernina 170 . It has never sounded or worked better , even when I first bought it ! I am singing your praises to everyone I know ! (A.Hergert)
• I just wanted to let you know how delighted I am with my sewing machine.It has NEVER worked this well ! You even cleaned the accessory box fixed the whatchamacallit on the bottom of my buttonhole maker...Thank-you! (B.O'Beirne)
• Just wanted to let you know that i've just tried out my machine this week and am very happy with it! (C.Coss)
• GREAT job you did servicing my Bernina 1630 ! (D.Nemcsok)
• I just wanted to let you know how pleased I am with my sewing machine! What a delight to sew and not fight with the machine.You do wonderful work!(D.Zarecki)